Royal Palm Hotel Durban, Durban

I had a mixed experience at this hotel. The location is fantastic, right across from a popular shopping mall with plenty of dining options. The staff were friendly, but I faced some issues with the service that significantly impacted my stay. The rooms were overall clean, but there were concerns about the maintenance that can't be ignored. It's definitely a family-friendly spot, but it needs improvement in certain areas.

My stay at the hotel had its ups and downs. The location was great, close to the beach and shopping, and the staff was really friendly. However, the rooms had issues like leaking water and malfunctioning air conditioning, and we even had a rather unsettling moment when cleaning staff entered our room without knocking. Overall, it felt like it could use some maintenance but was still decent value for money.

The hotel has a spacious suite-style setup with a kitchenette and lounge, which made my stay quite comfortable. However, there were several maintenance issues in my room that needed attention, such as a TV that wasn't working and an air conditioning unit that was quite noisy. The friendly staff definitely made me feel welcome and were helpful throughout my stay. Also, being right next to the Gateway mall was a huge plus for easy access to shopping and dining.

The hotel is located in a prime spot, right in front of the Gateway Mall, making it super convenient for shopping and dining. The staff were genuinely friendly and helpful, making our stay pleasant. However, the room we had could really use some heating, especially since we were traveling with a baby, which was a bit of a downer. Overall, I appreciated the family-friendly atmosphere, but the lack of heating did impact our comfort.

I had a wonderful stay at this hotel, with spacious and modern rooms that were both clean and comfortable. The staff was exceptionally friendly and helpful, which made my experience even better. The location is convenient, being close to a mall and a short drive to the beach. However, the dining choices during the weekdays were limited, which was a bit disappointing. Overall, it's a great place to stay, especially for the price.

The hotel is in a terrific location, particularly for families who want easy access to the Gateway Mall and nearby restaurants. The rooms are spacious and comfortable, providing plenty of space for kids to play. However, I did experience some inconveniences with service, including unexpected room entries and key card issues. Overall, it's a decent place to stay, but there's room for improvement in terms of service.

I had a mixed experience at this hotel. The location is excellent, just across from the Gateway Shopping Centre and not far from the beaches, which was perfect for my trip. The staff was generally helpful, but I did have some issues with unnecessary interruptions and the overall friendliness could improve. The dining options weren't great, but the room was acceptable even if it needed some TLC. Overall, it’s decent but there’s room for improvement.

I had a really nice stay at this hotel. The rooms were stylish and comfortable, perfect for my family trip especially because we had a mini kitchenette. The location was fantastic, right next to a shopping mall and restaurants. While the service was generally good, there were a few hiccups with disturbances despite the do-not-disturb sign. Overall, it was good value for money.

I stayed at this hotel recently, and while the location was fantastic with easy access to a mall and the beach, I found some aspects of the room and service to be lacking. The spaciousness of the rooms was great, but they didn’t feel very clean at times. The staff were friendly and accommodating, which helped make the stay a bit more pleasant.

I had a pleasant stay at the hotel, which is conveniently located near the mall and just a few kilometers from the beach. The rooms were spacious and clean, and the breakfast options were fresh and delicious. However, I did have some issues with service, including room changes and key card problems, which were a bit frustrating. Overall, it's a good value for the price with some areas that could use improvement.